Terms & Conditions

The following terms and conditions, together with our client consent form and Privacy Policy (available online at www.aboutfacema.com.au) govern purchases made through About Face Medical Aesthetics and constitute the entire agreement between the contracting parties ('Agreement').  All purchases of our Products and Treatments will be governed by the Agreement in force as at the date the purchase is made.  By making a purchase, you agree to be bound by the Agreement in force on the date of purchase.  Our right to vary the Agreement does not extend to provide us with the right to vary pricing of any prepaid Products or Treatments once we have received payment for a Product or Treatment.  If you are uncertain about any of the terms of the Agreement, please contact us before the completion of any purchase.

Please consult with your own physician or health care practitioner regarding the use of any goods, Products or information received from us before using or relying on them.  Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.

Review of Terms

The Agreement is subject to change from time to time without notice.  Past terms and conditions and Privacy Policies can be accessed on request by written notice to us.  You can make this request by emailing hello@aboutfacema.com.au

Advice and Information

The advice and information contained within or accessible by you through our clinics or on our website ('Information') is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions.

The statements made about Products and Treatments have not been evaluated by the Australian Therapeutic Goods Administration or any other regulator, and the results reported, if any, may not necessarily occur in all individuals.  The statements and Products and Treatments are not intended to diagnose, treat, cure or prevent any condition or disease.

Use of the Information is not meant to serve as a substitute for professional medical advice.  Please consult with your own physician or health care practitioner regarding the use of any of our Products, Treatments or the Information before using or relying on them.  Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.

While we make every effort to ensure that the Information is correct, to the extent permitted by applicable law, we do not warrant that the Product or Treatment descriptions, colours, ingredients, information, or other content available in our clinics on or via our website is accurate, complete, reliable, current, available or error-free.  We take no responsibility for any loss or damage arising from use of information or reliance on advice.

Reference to any Products, Treatments, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by About Face Medical Aesthetics.

Products, Services, and Orders

All orders placed by you are an offer of purchase and are subject to acceptance by us.  If an order is not accepted a full refund will occur at the earliest possible convenience.  We reserve the right to refuse an offer for any reason.

The Products and Treatments we make available for purchase, including any samples we may provide to you, are for personal use only. You may not sell or resell any Products or Treatments you purchase or otherwise receive from us.

Without limiting the above, we reserve the right to refuse or reduce the quantity of any orders that we reasonably believe are for the purposes of resale or otherwise may result in a violation of these terms and conditions, as determined by us in our sole discretion.

Except where prohibited by law, we may limit the number of Products or Treatments available for purchase by any one customer, including without limitation so that as many customers as possible may enjoy our Products and Treatments.

In the event of the requested Products or Treatments being unavailable, we may cancel the transaction and effect a full refund.

Use of Products

By purchasing our Products, you acknowledge that you are bound by these terms and conditions and agree to use the Products only for their intended purpose and strictly in accordance with the Products instructions, precautions and guidelines.  Any other use will cause you to assume full responsibility for any loss or damage arising from their use.  Questions as to use can be directed to us by emailing hello@aboutfacema.com.au.

You should always check the ingredients for products to avoid potential allergic reactions. You should patch test new products to your skincare regime on a small area of skin such as the underside of your arm at the inner elbow for 7 days prior to full use on the face and or body. 

If any minor uses any Product purchased through us it should be only after the parent or legal guardian has discussed the Product with the minor's doctor.


You hereby acknowledge and agree that About Face Medical Aesthetics and all of its Related Bodies Corporate, franchises, affiliates, officers, directors, employees and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our Products or Treatments unless that allergic reaction is caused by our gross negligence or wilful default.

Prices & Payment

All prices listed in our clinics and on our website are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).

The prices indicated may be changed at any time without advance notice.  However, the Products and Treatments shall be charged at the rate in force when your order was validated.

Where you pay by payment card, you warrant that you have the necessary rights to use the payment card and that you are fully authorised to use it to pay for the order.  You also warrant that this payment card provides access to sufficient funds corresponding to the total cost of the order.  Failing this, we reserve the right to cancel the sale.  We are under no obligation to ship any goods ordered until payment in full for those goods has been received.


We deliver Australia-wide using Australia Post.
Delivery is free on all orders $150+ and will be sent Express.
Delivery on orders under $150 is $7.95 for Standard delivery, or you can choose Express at $15. Parcels are dispatched within 2 business days. 

You also have the option to select 'Pickup' when checking out, to collect your items from our Richmond Clinic. Orders are ready within 1-2 business days and we'll contact you when your items are ready for collection.

Out of stock items

If one of the items you’ve ordered is out of stock you will be notified by one of our customer experiences representatives via email.  

Credit Card Storage

If you purchase Products or Treatments through our website or in our clinics, we may store your credit card details.  If you purchase a Product or Treatment from us, you agree to the storage of those details. However, if you are at all concerned with the potential security of this secure storage process, you may request that we do not store this information.

Refund Policy

Generally, refunds will not be provided for Products or Treatments purchased from us.  We will provide refunds of Products and Treatments sold to you where we are required to do so by Australian Consumer Law, including:

  • for any Products or Treatments purchased which we are unable to provide to you; and
  • if you purchase a Prepaid Treatment and subsequently do not wish to provide us with the information that we require to provide that Prepaid Treatment to you.

Refunds are not applicable for change of mind.

Booking & Cancellation Policy

Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Packages, or Treatments, you agree to comply with and be bound by our booking and cancellation policy.

For skin treatments and cosmetic injectable appointments we request credit card details to confirm all appointments.

For appointments, where 24 hours’ notice is not provided to cancel, or reschedule, we will use our discretion, and where necessary, charge a $50.00 service fee.

If you do ‘not show’ to an appointment a $50.00 service fee is charged.

If you have purchased a skin treatment package(s), and you don’t show to an appointment, we reserve the right to forfeit one skin treatment from your package (if previously purchased).

We reserve the right to reallocate unconfirmed appointments.

Adverse Reaction Policy

We take pride in all of our therapists and medical professionals, who are trained to the highest standard.  In the unlikely event that you experience a side effect, we will require up to 12 weeks to investigate your concern.  We require your full co-operation during this time, which may include weekly consultations for assessment as advised by your trained technician.

Provision of Information

In order for us to provide our Products and Treatments to you, you may be required to complete and submit a client consent form.  In some cases, we may be able to provide a limited range of Treatments to you if you do not wish to provide the information required to complete a client consent form, however we retain the right to refuse to provide our Products and Treatments Treatments to you in our absolute discretion.

In order to complete the client consent form, you will be required to provide us with a range of information about yourself including without limitation information about your health, medical conditions, treatment history, family health history, diet and lifestyle.  By completing the client consent form, you warrant and represent that the information you provide to us is true and correct in all material respects and that you have provided all relevant information.  Further, you acknowledge and agree that we accept no liability for any loss or damage that you suffer as a result of providing us with incorrect information or in connection with a failure to provide us with all relevant information in the client consent form.


We collect personal information directly from clients or potential future clients when they personally complete and submit a client consent form, purchase Products or Treatments from us, or use our website.

We collect personal information when a Product or Treatment is purchased in order to provide the requested treatment, provide updated information, and advise which other Treatments may be of interest to you.  You do not need to provide us with personal information, however this may result in us being unable to provide a Product or Treatment to you.

You acknowledge the basis on which (and purposes for which) we may collect your personal information and authorise such collection in accordance with the terms of our Privacy Policy from time to time.  You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details.  You agree not to provide misleading, deceptive or false information and that you indemnify us against any claims made against us as a result of your non-compliance with these terms.

For more information about how we deal with your personal information, please review our privacy policy on our website.

Sensitive Information

We may collect information disclosed to us about your physical and mental health and well-being ('Sensitive Information').

We will only ever use Sensitive Information for providing Treatments to customers.  Sensitive Information will not be used or disclosed for any other purpose without consent, except where disclosure may be required by law or is necessary to protect the rights or property of About Face Medical Aesthetics, a related company, any member of the public, or to lessen a serious threat to a person's health or safety.

About Face Gift Vouchers

The following conditions apply to the use of gift vouchers issued by About Face Medical Aesthetics. By purchasing or using a gift voucher with us you agree to be bound by these conditions.

Our gift vouchers:

  • are redeemable only for Products or Treatments sold by us and only prior to the date of expiry;
  • expire 36 months after date of purchase and will be void and no longer redeemable after that date;
  • must have the serial number printed on the voucher in order for the voucher to be valid. We may permit you to use a gift voucher without the original voucher if you have the serial number; and
  • cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift voucher, or be replaced after expiry.

After a gift voucher has expired, it is no longer valid and all transactions attempted using the voucher will be declined.  Upon expiry of a gift voucher all of About Face Medical Aesthetics's obligations to redeem unused value for merchandise or Treatments are automatically satisfied in full and fully discharged.

Purchases exceeding the available balance will require the difference to be paid by other means.

Anyone holding the gift voucher can use its value to make purchases so your gift voucher should be kept secure.  If your gift voucher is lost or stolen, you should immediately report this to the About Face Medical Aesthetics clinic from which it was purchased.  We may be able to stop gift voucher value being used. 

Prepaid Treatments

We may offer you the ability to purchase one or multiple Treatments prior to you receiving those treatments ('Prepaid Treatment').

Add on Treatment areas must be redeemed with a full priced area treatment. Cannot be redeemed as a stand alone treatment area.

Pre-paid treatments are not valid at all About Face clinics.  The following redemption rules apply for pre-paid treatments:

Our Prepaid Treatments expire on the date 18 months from the date of purchase. This policy is in place as Treatments forming a part of a Prepaid Treatment course are required to be undertaken regularly and consistently in order to achieve anticipated results.  Upon expiry of the 18 months, all of About Face Medical Aesthetics's obligations to provide the treatment that was prepaid are automatically satisfied in full and About Face Medical Aesthetics is fully discharged from providing such Prepaid Treatments.

Cosmetic Injections 

All cosmetic injections require a booking made in advance and consultation with an About Face nurse or doctor prior to treatment. Initial consultations are complimentary.

Initial consultations are complimentary. About Face requires a deposit to secure the consultation, however the deposit amount is fully refundable, whether you proceed with a treatment or not. Please note this amount is only refundable if client attends appointment. If client does not show, they will lose their deposit.

The price per area treated will depend on the number of units required and the product used. For legal reasons, product names cannot be used in advertising. Please contact About Face clinic for further information.

Cosmetic injection package prices are based on specific products, up to a particular amount of ml or units.
About Face reserves the right for our medical practitioners to determine suitable treatment for client and can refuse to treat at any time.

Before and after images are examples of results achieved for specific patients and not indicative of standard final results. Results will vary for each person, About Face cannot guarantee longevity of product.

Information and images used for About Face website content, blog posts, social media content, marketing material and advertising is intended to be educational only, not interpreted as professional advice or a recommendation on products or services.