30-Day Return Policy
We want you to be completely satisfied with your purchase. In the unlikely event, one of our products does not meet your expectations; we will be happy to offer you a replacement, refund, or exchange for:
Change of Mind
If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original and undamaged packaging.
Faulty Item
If the item you have received is faulty, please get in touch with us with a detailed description of the product fault, and a photo if possible.
Allergy Return
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Use cool water compresses to reduce inflammation. Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo, and contact us within 7 days of delivery.
Due to the EFTPOS system we use, please allow 5 - 10 days for your refund to be received.
You can contact us via hello@aboutfacema.com.au